Privacy Policy

1. Introduction

TibreSuite ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software platform, website, and related services (the "Service"). Please read this policy carefully. By using the Service, you consent to the data practices described herein.

2. Information We Collect

We collect information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products, participate in activities on the Service, or otherwise contact us. This includes:

• Personal Information: Name, email address, phone number, company name, job title, and billing information.
• Account Information: Username, password, and account preferences.
• User Content: Documents, messages, tasks, and other data you upload or create through the Service.
• Usage Data: Information about how you interact with the Service, including log data, device information, IP addresses, browser type, and feature usage patterns.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze trends, and administer the Service.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing, operating, and maintaining the Service;
• Improving, personalizing, and expanding the Service;
• Processing transactions and managing billing;
• Communicating with you about updates, security alerts, and support;
• Analyzing usage patterns to enhance functionality and user experience;
• Detecting and preventing fraud, security incidents, and other harmful activities;
• Complying with legal obligations and enforcing our terms of service.

4. Legal Basis for Processing (for EEA Users)

If you are located in the European Economic Area, our processing of your personal information is based on one or more of the following legal grounds: your consent, performance of a contract, compliance with legal obligations, or our legitimate interests in providing and improving the Service.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as hosting, payment processing, analytics, and customer support.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, court order, or governmental regulation, or to protect the rights, property, or safety of TibreSuite, our users, or others.
• With Your Consent: In any other cases where you have explicitly authorized the disclosure.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Upon account termination, we will delete or anonymize your data within a reasonable timeframe unless retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or updating your information;
• Requesting deletion of your personal data;
• Objecting to or restricting certain processing activities;
• Data portability (receiving your data in a structured format);
• Withdrawing consent at any time where processing is based on consent.

To exercise these rights, please contact us at contact@tibresuite.com. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We take appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy.

10. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after such modifications constitutes acceptance of the revised policy.

12. Contact Us